Mám čerstvou zkušennost s odstraněním activation lock, tak s vámi podělím.
- Kontaktovat Apple support na čísle 800 700 527
- mít připravenou fakturu, kde je IMEi či sériové číslo, pokud na faktuře není, dopsat ručně
Kód: Vybrat vše
we got an initial denial from the Account Security team, could you please send back the proof of purchase with the serial number typed or handwritten?
- kontaktní email - není potřeba apple ID
- angličtina - po dvou přepnutí na lince jsem se dostal až na podporu, která komunikuje v angličtině
pro firemní telefony trvá odstranění activation locku cca den #v mém případě to bylo do hodiny
pro soukromé osoby to trvá cca 5 dní.
Tyto informace pak po vás budou vyžadovat:
1. UNLOCKING TEMPLATE (VERY IMPORTANT)
CASE NUMBER: xxxxxxxx #zde jsem měl již své číslo případu
POINT OF SALE COMPANY NAME:
PRODUCT PURCHASE DATE:
INVOICE/RECEIPT NUMBER:
PRODUCT SERIAL NUMBER:
PRODUCT IMEI/MEID: (Cellular devices only)
PRODUCT DESCRIPTION:
BUSINESS/INSTITUTION NAME:
REQUESTOR NAME:
PHONE NUMBER:
STREET ADDRESS:
CITY/STATE:
POSTAL CODE:
EMAIL ADDRESS:
2. UNLOCKING AUTHORISATION STATEMENT (VERY IMPORTANT)
I "[CUSTOMER NAME]" representing [BUSINESS/INSTITUTION NAME] authorise Apple, Inc. to unlock the devices listed.
WAS THE DEVICE USED BY AN EMPLOYEE / STUDENT?:
WHY IS THE BUSINESS / INSTITUTION UNABLE TO REMOVE FIND MY IPHONE ACTIVATION LOCK?:
3. PROOF OF PURCHASE
You must attach your Proof of Purchase to the email.
Please note, to be considered valid, the proof of purchase must include this information:
1. Reseller’s name, address, and phone number or website URL
2. Date of purchase when the product was originally sold
3. Itemised product information, including price and product serial number
4. Total price paid
In case the serial / IMEI number is not mentioned on the proof of purchase you got from the provider or reseller, please add it manually.