Email pro Apple ohledne iTunes error 42032

[djha53k]

Takze tady to je... Hodne stesti, nechte prosim kopii pro me, dekuji...

Pokud jste nenainstalovali OpenDNS, tak ten jeden radek pred koncem textu smazte!

X Y - nahradit Vasim jmenem, kterym jste se registrovali do iTunes, taktez poslat z emailu, kterym jste se do iTunes registrovali!!!
My OS: - napiste jaky mate na Vasem PC wokna
My iTunes version: - napiste jsou mate verzi iTunes nainstalovanou

Kam poslat: iTunesStoreSupport(zavinac)apple.com; djha53k(zavinac)post.cz (kopie pro me at mam prehled)
Predmet emailu: iTunes error 42032

Hi iTunesStoreSupport,
since I have had install iTunes 10.1.* I am recieving an error -42032 when I try download free app or buy an app.
Also I get this same error when I try download updates for already bought apps.

I have had follow the Apple web advises:

- Can't connect to the iTunes Store (http://support.apple.com/kb/TS1368): I can connect to the iTunes, I can list in the apps list, I can open every app page, but I can not download anything.

- Using MSCONFIG to troubleshoot conflicts in Windows XP (http://support.apple.com/kb/HT1275): done, it did not help.

- iTunes for Windows: iTunes Store Connection Troubleshooting (http://support.apple.com/kb/HT1527): done, the cmd "ipconfig /flushdns" helps only sometime (once in 2 days and also only for one iTunes start)

- iTunes for Windows: Connection issues when using Internet filters, accelerators, or firewalls (http://support.apple.com/kb/TS1379): done, FireWall and Antivirus disabled, it did not help.

- iTunes for Windows: could not establish a secure connection to the iTunes Store (http://support.apple.com/kb/TS1470): I do not have error.

- iTunes for Windows: can't access the Internet if proxy settings are incorrect (http://support.apple.com/kb/TS1490): I do not use proxy

- iTunes for Windows: Network Connectivity Tests (http://support.apple.com/kb/HT3204): I have run the iTunes network Diagnostics and result is all green OK. Then connection between my PC and the Apple iTunes Service works.

- One computer using multiple iTunes Store authorizations (http://support.apple.com/kb/HT1206): I am using iTunes only for me and one my iPhone

- About iTunes Store authorization and deauthorization (http://support.apple.com/kb/HT1420): When I try it I am havving same error -42032

- I went throught iTunes discussions group (http://discussions.apple.com/category.j ... goryID=149) and there are at least 3 topis about this error, but without any Apple support respond.
Here are 3 of them:
-- http://discussions.apple.com/thread.jsp ... ID=2741484
-- http://discussions.apple.com/thread.jsp ... ID=2682051
-- http://discussions.info.apple.com/messa ... D=12644957

- I have install the OpenDNS as per discussion on the Apple discussions group web site, but the error persisting!

Error belongs to only to iTunes version 10.1.*! Previouse versions 10.0.* do not have such an error!
Also it is flapping error, iTunes works perfectly one day and next day I can not download anything. Other people on the internet experience the same (see: http://discussions.apple.com/thread.jsp ... 3#13003323).

Reinstallation of MS Windows operating system does not solve this error! Also I have tried install the iTunes as the first application once I have finish OS installation + MSW patches, but the error persists, which means my FireWall and my AntiVirus do not affect this error.

It seems to be a problem only on the MS Windows XP by the 1700 google results.
I am having absolutly same error as one iTunes user alread reported to you under case ID: 202319515

I can not contact the Apple Tech Support by the phone as I do not speak and understand english very well.

Best regards
X Y

My OS:
My iTunes version:

/edit:
odpoved od Apple: If enough people report the same problem, Apple will investigate. => jestlize "dostatek" lidi bude reportovat stejny problem, Apple ho zacne vysetrovat.

[djha53k]

V pripade, ze jste zpet dostali tento nic neresici email, tak dole na nej mate odpoved:

Julian here from the iTunes Store. I understand that you are having some trouble downloading apps. I can appreciate how eager you must be to see this addressed. I'd be more than happy to guide you to some resources that should help.

Jan, I realize that you may have taken this action already, but I recommend that you attempt to resolve this issue by uninstalling iTunes and QuickTime, and then reinstalling the latest version of each. Sometimes, although repetitive, it is necessary to go over some of these troubleshooting steps more than once in order to properly diagnose the problem.

To do this, first ensure that you are logged in to an Administrator user account on your computer, then follow the instructions in the appropriate article:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7:
http://support.apple.com/kb/HT1923

Removing and reinstalling iTunes, QuickTime, and other software components for Windows XP:
http://support.apple.com/kb/HT1925

Note: Titles you purchased from the iTunes Store or imported from CDs are saved in your iTunes folder by default and are not deleted by uninstalling iTunes. Backing up your iTunes Library regularly is recommended.

After successfully uninstalling iTunes and QuickTime, please ensure you have upgraded to the latest Service Pack for Windows by installing all updates available to you on Microsoft Windows Update:

http://update.microsoft.com

Once you have the latest Service Pack for Windows installed, download and install iTunes for Windows (which includes QuickTime):

http://www.apple.com/itunes/download

If you continue to experience difficulty with this issue, and do not wish to contact Apple technical support, you will need to refer to your computer's manufacturer, as this is a problem related to your machine.

I hope I was able to help you with this matter Jan, and hope that you are able to resolve this error. Thank you for being part of the iTunes Store family. I hope you have a good day.

Sincerely,

Julian
iTunes Store Customer Support

A zde odpoved:

Hi iTunesStoreSupport,

yes of course I have uninstall all the Apple sofwares (as per http://support.apple.com/kb/HT1925), not only iTunes itself, but also all other Apple softwares installed together with iTunes (Apple Application Support, Apple Mobile Device Support, Bonjour, iTunes and QuickTime). But if you would read my email fully you would found out that I did also full operating system reinstallation!
>Reinstallation of MS Windows operating system does not solve this error! Also I have tried install the iTunes as the first application once I have finish OS installation + MSW patches, but the error persists, which means my FireWall and my AntiVirus do not affect this error.<

Also, I keep up2date my MSWindows all the time, then I do not need to install any other MSWindows patch after Apple softwares uninstallation, as I have them already installed.

Yes of course I did download the latest version of iTunes (10.1.*), but this is a version which has this error 43032!!!

I do not need to contact my computer's manufacturer as this is not a problem of my PC, neither my internet provider. This is an error of iTunes software itself. This error occured ONLY! on the iTunes version 10.1.* installed on the Czech version of MS Windows. If you will check the google results for "iTunes error 42032" string, you will find 1740 (Sat Feb 5th number, there were 1700 on Fri Feb 4th and only 1000 on Tue Feb 1st) czech pages about this specific iTunes error.

Then my questions are:
1) where the Apple iTunes programmes made a mistake in the code that this is happening?
2) how do I contact somebody who is responsible/accountable for iTunes code and fix the error?
3) or can you contact Apple iTunes programmes and escalate this iTunes 10.1.* error to them?

Best regards
X Y

Diskuse k tematu zde: viewtopic.php?f=90&t=36433

[Jirkus]

Posláno.

Bylo by fajn, aby ten mejl pro apple support poslalo co nejvíce lidí.

Když tam budou mít 2 mejly - tak se asi nic nezmění, ale když jim napíše např. sto lidí - může to pracovníky apple supportu vyburcovat k nějaké aktivitě.

Čím víc nás bude - tím líp!

Pokud chcete, aby se v Applu někdo tou chybou 42032 vážně zabýval - neváhejte a také přepošlete mejl z prvního příspěvku z vaší emailové adresy, pod kterou jste v iTunes registrováni.

[Lemmy]

Mě přišla tato odpověď:
Hello Petr,

My name is Holly and I understand that you received an error message -42032 when trying to download a free app or buy an app. I'm sure you must be eager to have this issue resolved, and I'll be happy to help. You should be able to resolve it by following these steps:

1) Quit iTunes.

2) Follow the instructions for the appropriate operating system in this article:

http://support.apple.com/kb/TS1597

3) After removing the SC Info folder, reopen iTunes.

4) Choose Check for Available Downloads from the Store menu.

5) If prompted, enter your account name and password, then click the Check button.

6) After the movie finishes downloading, choose Authorize Computer from the Store menu.

7) Enter your account name and password, then click the Authorize button.

To make sure these steps would resolve your issue, I reset the number of authorized computers for your iTunes Store account to zero. Therefore, if you use other computers to play the items you purchase or rent with this account, you may be prompted to reauthorize those computers to play the items.

If you follow these steps and still receive error messages when trying to download the movies you rent, please reply to let me know. I will be happy to provide additional assistance. I look forward to hearing back from you to see how things go. Thank you for being part of the iTunes family, Petr.

Sincerely,
Holly
iTunes Store Customer Support

---------------------------------------------------
Docela by mě zajímalo, zda se ten problém projevuje i na en WIN XP s CZ MUI packem.

[horca]

Tak mě přišlo toto:

Hello Tomas,

This is David from the iTunes Store Support Team. Please note I will be escalating your request, so if you have any other questions or concerns, you can reply to this email and it will come straight to me.

Moving forward, I understand that you are getting error 42032 when trying to download apps. I can certainly appreciate you would like some assistance, and I would be more than happy to help you out with this today.

The first thing we're going to try for this issue is to create a new copy of the SC Info folder. This folder is used for holding authorization information. Just follow these steps:

-Open My Computer from the Desktop or Start menu.

-From the Tools menu, choose Folder Options.

-Click the View tab.

-In the "Advanced settings" pane under "Hidden files and folders," make sure that the "Show hidden files and folders" option is selected.

-Click OK.

-Navigate to the following location by either typing it into the address bar, copying and pasting it into the address bar, or clicking through the folder hierarchy listed:
C:\Documents and Settings\All Users\Application Data\Apple Computer\iTunes\

-Right-click the SC Info folder shown and choose Delete from the shortcut menu.
Restart the computer.

If that does not work then the next thing I would like you to try is to create a new test user on your computer and see if you have the same issue there. Just follow the steps in this article:

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421

Thanks for contacting the iTunes Store support and if you have any further concerns please write me back.

Regards,

David
iTunes Store Customer Support

Please Note: I work Mon, Tues, Thurs, Fri and Sat 1-9PM (EST)

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

[djha53k]

Takze odpovedi...

Tomas:

Hi iTunesStoreSupport,

I did try iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues (http://support.apple.com/kb/ts1421) - but I do not have a problem with unexpected quits, freezes, or launch issues! I can start iTunes without any problem, but I can not download apps updates or buy a new app!

I have read a topic on czech forums about this iTunes problem, so I did try to follow advise of one user which already report this error to you in case 202319515. I did reinstall my MS Windows XP czech language version to the MS Windows XP english language version and... iTunes works fine!!!

So, I can confirm prove of iTunes error (as per case 202319515), because I did not change my PC HW, I did not change my internet provide, I did not change a DNS settings, just I do use different language version of Operating system. This is not a problem of my HW, neither my internet provider, neither my DNS, it is a problem of iTunes, which can not work with MSWindows XP czech language version since iTunes version 10.1.*! And I repeate previouse versions of iTunes work OK! And I did not change anything (patches, installed SWs) on my PC at the same time when I upgrage iTunes 10.0 to 10.1!

Best regards
Tomas

Petr:

Hi iTunesStoreSupport,

I do not have a problem with downloading movie rental! Also I do not have a problem with unexpected quits, freezes, or launch issues (http://support.apple.com/kb/ts1421). I can start iTunes without any problem, but I can not download apps updates or buy a new app!

I have already tried remove the SC Info folder, but iTunes error persisting.

I have read a topic on czech forums about this iTunes problem, so I did try to follow advise of one user which already report this error to you in case 202319515. I did reinstall my MS Windows XP czech language version to the MS Windows XP english language version and... iTunes works fine!!!

So, I can confirm prove of iTunes error (as per case 202319515), because I did not change my PC HW, I did not change my internet provide, I did not change a DNS settings, just I do use different language version of Operating system. This is not a problem of my HW, neither my internet provider, neither my DNS, it is a problem of iTunes, which can not work with MSWindows XP czech language version since iTunes version 10.1.*! And I repeate previouse versions of iTunes work OK! And I did not change anything (patches, installed SWs) on my PC at the same time when I upgrage iTunes 10.0 to 10.1!

Best regards
Petr

A posledni zpravy:
1) iTunes StoreSupport prestal komunikovat, uz se 5 dni neozval
2) TechSupport (800 700 527) to resit nebude, protoze to je chyba jen MOJE! Nikdo jiny tuto chybu nereportoval a to ze je na internetu cca 1500 ceskych prispevku o nefunkcnich iTunes 10.1.* na MSWxp cz je nezajima, protoze lidi LZOU!

Takze jedina moznost jak donutit Apple, aby se touto chybou zacal Apple VUBEC zabyvat je volat a volat a volat na 800 700 527 a reportovat tuto chybu. Vzdy se odkazte na CASE ID: 202319515
Volani za ZDARMA!!! Ale je pouze anglicky.

Po vytoceni 800 700 527, chvili pockejte, pak zvolte volbu 4. Pokud to bude mozne tak chtejte mluvit s Nickolasem!!!

Pokud umite mluvit alespon trochu anglicket tak VOLEJTE!!!!!!!!!!!!!§

[horca]

Poslední odpověď z iTunes - mimochodem se mi zdá, že mi odpověděli, že je skvělé, že jsem to vyřešil - asi myslí tou přeinstalací na ENG Win...
_______________________________________________________

Hello Tomas,

I'm glad to hear that you were able to resolve error 42032, by uninstalling and reinstalling the MS Windows XP english language software, as advised on Apples Discussion boards. I hope that you continue to enjoy the iTunes Store.

Thank you for being a fantastic part of the Apple family. Have a great day!

Sincerely,

Angela
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww/

Please Note: I work Wednesday February 9th Sunday February 13th 8:00 am to 4:30 pm.

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.

[djha53k]

Tady mas odpoved:

Hi iTunesStore support,
I'm sorry, but this is not funny!
Reinstalling MS Windows CZ to MS Windows EN is not a solution neither fix for this iTunes 10.1.* software error.

This solution like when bulb in your car had broken, so you going to buy a brand new car. It fix the problem with broken bulb, does it?!
So, I bought MS Windows CZ, but because iTunes software does not work properly (it was before with version 10.0.*) with it, I'm going to buy MS Windows EN? Answer is NO! Or is Apple going to buy all Czech people which using iTunes the MS Windows EN?

The error is still inside the iTunes program code and it still need to be fixed by Apple iTunes software programmers!!!

PODPIS